Logistics partner
Usually we deliver with our logistics partners of the Austrian or Italian postal service directly to the delivery address you provided. Our logistics partners sometimes collaborate locally with external mail-order companies.
All items are shipped insured. VF-Auktionen GmbH bears the shipping risk.

Place of dispatch
Up to an invoice amount of € 1500,- we ship our goods from Vienna to the following countries by insured registered letter; over € 1500,- by insured parcel: EU countries, Great Britain, Switzerland and Liechtenstein.

Deliveries to other countries only on request.

Shipping costs
An independent pick-up of any order in our office in Vienna is possible without shipping costs after prior appointment.

Free delivery to selected stamp fairs in Germany, Austria and Italy is possible after prior arrangement and payment. Cash payment on site is not possible.

The shipping costs from online shop purchases will be waived, if, e.g. shipping is combined with auction purchases to form a single shipment.

The exact shipping costs can be seen on each item detail page and in the shopping cart (by clicking on shipping or on shipping cost calculation and entering the delivery location).
The flat rate shipping costs for stamp purchases are:

Austria: 10,00 Euro
EU countries: 20,00 Euro
Great Britain, Switzerland and Liechtenstein: 25,00 Euro

Delivery to other countries only after prior agreement.

The shipping costs for literature depends on the delivery address, item weight and item value. Literature and books are excluded from the flat rate shipping costs and shipping discounts.

Delivery time
The standard delivery time after receipt of order is:

– for Austria and Germany: up to 8 working days

– for other EU countries: up to 14 working days.

There will be no shipment on the following days: Friday, Saturday, Sunday and on public holidays such as Christmas or Easter.
We will inform you immediately if delays or difficulties in delivery occur.

Delivery reservation
We are not obliged to deliver in case of unavailability of the goods. You will be informed about it as soon as possible and any payments already made will be refunded without delay.
Special offers can only be shipped while stocks last. We are generally entitled to make partial shipments.

Incomplete / faulty delivery
If you discover that the goods you have ordered are incomplete or wrong, please contact us immediately by telephone on: +43 (0)1 4051457 or by e-mail to: info@viennafil.com

Transport insurance
The risk of damage or loss of the goods on the shipping route is covered by VF-Auktionen GmbH by means of an insurance policy specially concluded for this purpose.
Please make absolutely sure that you receive an undamaged package from the deliverer. If you wish to accept a package which is only slightly damaged, please leave the note “with reservation” on the acceptance certificate. Without this note, the acceptance of an opened or damaged parcel is tacitly regarded as proper delivery.

Packaging costs
The packaging costs are already included in the shipping costs and are not charged separately.
For products that require special packaging, we charge a packaging flat rate. This amount is calculated automatically during the ordering process.